Please Read Our Terms of Service Carefully

Deposit + Payment
A 50% non-refundable deposit is required to reserve your order; the remainder is due one month prior to delivery. Payment for orders made less than 1 month prior to the event are due upon order and are subject to a last minute fee.

If you cancel your order, your payment balance less the 50% deposit is refundable provided Cake Fanatics is notified at least six weeks prior to the event. There is no payment refund on orders canceled less than six weeks before the event.

All events affected by Covid19 will have the opportunity to postpone the order and transfer your payment to a new date within one year of the original date. No refunds will be available for events affected by Covid19. All postponements will be subject to new pricing.

Cake Fanatics, llc. is NOT an allergy-free bakery. We cannot guarantee that our products are free from any ingredient that may affect certain food allergies. The following ingredients are used in our bakery:

Milk and/or milk powder, Eggs, Pecans, walnuts, almonds, cashews, macadamia, Soy, Corn, Wheat, Coconut, Peanuts

We recognize the seriousness of food allergies and we recommend that you contact us before you place an order to inform us of any food allergies that you or your party may have.

Cake Fanatics, Llc. will not assume any liability for adverse reactions to foods consumed or food items one may come in contact with while eating a product from our bakery.

An exact replication is not guaranteed. Photos given for inspiration will be used as such and will be left to our team of artists as they see fit.

If coloring matching is a high priority we need to be sent a physical swatch. If no physical sample is given, coloring is due to change and we cannot guarantee.Coloring looks different on every digital screen, and even still can change in different lightings and weather conditions (humidity)

Clients have the option to purchase a tasting prior to their event date cake. This is the only way that you can make sure that you are happy with your flavor choices, textures, consistency, etc

Force Majeure
Events outside Cake Fanatics’ control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Cake Fanatics is released from Cake Fanatics’ obligations to fulfill contractual agreements. Examples of such events are conflict, embargo, fire or flood, road closures, accidents, excessive traffic delays, tropical storm damages, tsunami’s, hurricanes, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, bans, etc.

Travel liability
We are only responsible for the cake’s appearance when it is in our team’s possession. Once we have transferred the cake to its agreed upon destination, the structure and appearance of the cake is in the hands of the clients and or event coordinators.

Fresh Flowers
All fresh flowers for your cake are provided by your florist. Please be sure to tell your florist what flowers you want on the cake and how many. If you have a specific design in mind, be sure to relay the information to the florist to ensure a similar overall look. Please be aware that some florals and/or floral saps are poisonous and should not be used on your cake. Please check in with your florist to be further advised.

Stand Rental
If a stand is lost or broken at an event: the client is responsible for the price of the stand in addition to the rental price.

Last minute/Change Order Fee
If all details for the order are not given at least two weeks prior to your event (flavors, sizing, delivery details, etc) there will be a $35 service fee.

If an invoice has been given to confirm your order and alterations are made that require a new invoice- we will require a change order fee of $20. Including delivery details i.e. change of venue.

*Any additional cost we acquire because of alterations: ie shipping, design details that need to be rushed, etc.

Deliveries + Set up
Deliveries are available between 12-6pm. Desserts needed prior to 12pm will be delivered the day prior.

All delivery information <aside from room number/tower name> is required at least one week prior to the event

Venue name
Building /tower information
Reservation name
Reservation time -restaurant
Room number
Day of contact
Time window 1hr
Gate codes